warranty & faq
Q: When does my order ship?
A: Orders are processed in batches and normally ship at the beginning of the following month.
Q: I only received a receipt from PayPal.
A: The PayPal receipt confirms that your order was accepted. Email help@freedomenterprise.pt for assistance.
Q: Will I receive a tracking number?
A: Yes. PayPal will email the tracking number after your order ships.
Q: Where can I find the instructions?
A: Manuals are digital and can be found on the relevant product page.
Orders & Shipping
Processing Time
Every order is hand assembled, so please allow around 4 weeks for your order to be prepared before it ships.
If you need your order shipped urgently, please contact me beforehand at help@freedomenterprise.pt so we can try to work something out.
Transit Time
Shipping normally takes between 2 and 10 business days within the European Union and between 5 and 25 business days for the rest of the world.
Due to recent changes to US customs regulations, orders shipped to the United States may take longer than usual to arrive.
Warranty
Fully assembled versions of our products are covered by warranty for one year following the date of purchase.
This warranty covers any defect in the manufacturing of the product, such as assembly errors or faulty components.
This warranty does not cover any damage or malfunction caused by incorrect use, such as, but not limited to, power cables connected backwards, excessive voltage levels, or exposure to extreme temperature or moisture levels.
The cost of returning a product for repair or replacement is paid for by the customer.
DIY kits and bare printed circuit boards are not covered under any warranty and come with no guarantee of assembly troubleshooting or customer support.